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Library Card FAQs
Library Hours of Service:
Sunday - 1pm-6pm
Monday - 10am-6pm
Tuesday - 12pm-8pm
Wednesday - 12pm-6pm
Thursday - 12pm-8pm
Friday - 10am-6pm
Saturday - 10am-6pm

Frequently Asked Questions

Q: Where can I get a Library card?
A: At the front desk at any of our libraries:
John Steinbeck Library
Cesar Chavez Library
El Gabilan Library
Bookmobile or Paletero Cart

Q: How do I get a Library card?
A: Bring a photo ID (examples: drivers license or school ID)
and proof of residence (examples: drivers license, rental/lease agreement, bank statement, or electric bill) to one of our libraries.

Q: How much does my first Library card cost?
A: Your first Library Card is free.

Q: I lost my Library card. How much does a replacement cost?
A: A replacement Library card is $2.00.

Q: What can I do with my Library card?
  • Borrow items (view our catalog)
  • Use public computers at any of our libraries
  • Log into our Digital Branch services
  • Get discounts with Discover & Go
  • And much more!

    Q: How do I view my account information?
    A: Log in to My Account (located in the top menu on our website).
  • Username: 14-digit Library card number
  • Password: Last 4 digits of your phone number on file

    Q: How many PHYSICAL items can I check out at a time?
    A: A total of 25 items can be borrowed with a limit of 5 each for the following item types: Playaways, Playaway Views, DVDs, CDs, periodicals, and children's read-along kits.

    Q: How many DIGITAL items can I check out at a time?
  • Overdrive - 5 at a time
  • Hoopla - 5 per month
  • One Click Digital - 10 at a time
  • Enki - 20 at a time
  • Zinio - no limit

    Q: How long can I keep Library items?
    A: Loan period for all items is 3 weeks.

    Q: Can I renew items?
    A: Yes, items can be renewed up to 2 times if there are no pending requests. Renewals can be done in person, online, or by telephone.

    Q: Can I put an item on hold?
    A: Yes, a total of 5 items can be put on hold per Library card. To put an item on hold, log into your account with your Library card number, or speak with a Reference Librarian. Once the item is received, notification may be via email or telephone. Items are held for 5 days.

    Q: How do I return Library items?
    A: Return items to a Library book drop, located inside and outside each of our libraries. You can also return books to the Circulation desk at each library and to the Bookmobile and Paletero Cart. Digital items can be returned inside of each digital App (they will also be automatically returned to the Library at the end of each checkout period).

    Q: How will I receive overdue book notifications?
    A: Overdue and fine notifications are sent via email or regular mail. Please let us know your preference.

    Q: What are the overdue fines?
    A: Overdue fines for adult library materials are 25¢ per day for each item ($5 max). Payments are accepted via cash or check only. There are no overdue fines on child or teen library materials. View complete list of library fees HERE

    Q: I lost a library book. What are the fines?
    A: The replacement cost of any lost or damaged item, plus a $5.00 non-refundable processing fee, will be added to your account. Adult, child, and teen library cards can be charged for lost or damaged items. View complete list of library fees HERE

    Q: Do I need a Library card to use the Library computers?
    A: Yes, you need a Library card to sign in to the public computers at each library.

    Q: Do I need a Library card to use the Library Wi-Fi?
    A: No, you do NOT need a Library card to connect to the Library's Wi-Fi on your personal device.

    Q: Do I need a Library card to use the photocopy machine?
    A: No, you do not need a library card to use it. Photocopies are 10¢ per page.

    Q: Do I need a Library card to use the microfilm machine?
    A: Yes, a Library card or photo ID is required to use the microfilm machine. The microfilm machines are located at the John Steinbeck Library. Paper copies are 10¢ per page, or you can save copies to a flash drive or email for free.

    Q: Do I need a Library card to use the Digital Arts Lab?
    A: Yes, sign in with your Library card at the Reference Desk to use the Digital Arts Lab.

    Q: Do I need a Library card to play video games at the Library?
    A: Yes, use your Library card to check out video games and controllers to be used within the Library facilities.

    More Questions? Call us at:
  • John Steinbeck Library (831) 758-7311
  • Cesar Chavez Library (831) 758-7345
  • El Gabilan Library (831) 758-7302

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